Supporting Executives in New Leadership Positions

FEEDBACK AND RESULTS

The two programs and transition coaching have been powerful tools to support newly appointed leaders get off to a good start and accelerate their transitions. An outside consulting and research firm providing evaluation and measurement services to many Fortune 500 organizations, completed a return on investment (ROI) assessment of these initiatives. The study involved over 125 leaders who attended the programs or received transition coaching, and the results were based on surveys and interviews with program participants after they had the opportunity to spend time in their new leadership role. During the transition period, leaders consistently applied several key behaviors emphasized in the programs. Newly appointed leaders provided specific examples of tangible benefits to the business which were attributable to the programs including:

• Improved growth rates
• Increased market share gain
• Enhanced customer service levels
• Increased sales
• Increased projects completed

By using program cost and compensation data, the results enabled the organization to estimate the economic impact of these initiatives. Participants estimated that they performed 30-40% better as a direct result of participating in one or more of the transition services. It revealed a total ROI of 1400% or a net present value to J&J of approximately $88 million.